Current Support Issues

16Oct19: **Mac Users ** - OSX Upgrade to Catalina may cause InteleViewer not to run

• InteleViewer not running on Upgraded Macs

INTELEVIEWER - No Matching Protocol Box obscuring thumbnail images

• No matching protocol box obscuring image thumbnails

PRC DIRECT - https://app.prcdirect.com.au

How do I access PRC Direct?

• How do I get to PRC Direct and log in?
• Need an Account?
• Forgotten your PRC Direct password?
• Browser settings to remember username and password

Downloads

• PRC Direct Downloads
• Referral Downloads

How do I setup PRC Direct on my Windows PC

• How do I setup PRC Direct on my Windows PC? (Full Guide)
• How do I set up PRC Direct on my Windows PC? (Quick Guide)
• How do I create a shortcut on my Windows desktop?

How do I setup PRC Direct on my Mac?

• How do I setup PRC Direct on my Mac?
• How do I create a shortcut on my Mac desktop?

USING PRC DIRECT

Requesting Access to and Transferring patient results

• How to use the Request Access Feature
• How to transfer a patient's result to another clinician
• Revoking or forwarding a transferred result

Searching for Patient Records

• How to search for a patient
• Advanced Search Options

Settings and Edit Profile

• Settings
• Edit Profile

How do I print a report?

• Printing from the PRC Direct - Patient Window

The PRC Direct Dashboard

• The PRC Direct Dashboard
• Alert icons explained
• Marking results as Read

Patient Results

• The Patient Results screen explained
• How do I view images?

USING INTELEVIEWER

Exporting Images from InteleViewer

• Exporting Images as JPEG
• Export DICOM
• Dicom Export of Multiple Modalities

Quick Reference Guide

• InteleViewer Quick Reference Guide

WHERE DO I GO TO FOR MORE PRC DIRECT HELP?

Getting Help

• Contact Us