How do I setup PRC Direct on my Windows PC? (Full Guide)

Open a web browser and go to


Sign into PRC Direct using your PRC Direct username and password.


Select Edit Profile from the drop down in the top right hand corner of the screen

Click Download Windows Launcher Installer and follow the prompts to install

Once the install is complete, enter your password in the *Current password field and press the Update button

You are returned to the Dashboard page

Click on a visit number to view a patient record

Click the View Images button to launch InteleViewer and view the full set of images.

Did InteleViewer launch correctly and display the images?

Yes – Excellent, PRC Direct is now ready to use.

No  - Did an error similar to either of these appear?  

Check if InteleViewer is installed on your PC.

Click on your Start button > All Programs and look for Intelerad Medical Systems

If you do not find the Intelerad Medical Systems folder or the InteleViewer program, you will need to install it.

To install InteleViewer, check first if you need to use the 32-bit or 64-bit InteleViewer installer by confirming what System type your PC is.

To do this:

>  Click on your Start button         

>  Right click on Computer

>  Click on Properties

>  Make a note of your system type

To install Inteleviewer, go to this address (you can copy & paste this link into your browser)

   > Select Healthcare Professionals and then scroll to the bottom of the page and click on Click here


  1. Click on the Windows Inteleviewer Installer suited to your PC, 32-bit or 64-bit
  2. Follow the prompts to install
  3. Log into PRC Direct and create a shortcut or bookmark in the desired location, e.g. Desktop, pin to Taskbar, etc.
  4. Click on a visit number and click the View Images icon to ensure Inteleviewer opens and images can be viewed.

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